Dispute Resolution Center
Our Promise
We're committed to fair, transparent, and timely resolution of all disputes. Our goal is to find solutions that protect both workers and clients while maintaining trust in our platform.
When to File a Dispute
For Clients
- •Work not delivered by deadline
- •Quality below agreed standards
- •Worker unresponsive for 72+ hours
- •Suspected plagiarism or fraud
For Workers
- •Scope creep beyond agreement
- •Payment withheld unfairly
- •Harassment or abuse
- •False accusations of poor work
5-Step Resolution Process
Direct Communication (24-48 hours)
First, try to resolve the issue directly with the other party through our messaging system.
File Formal Dispute (Day 3)
If unresolved, file a formal dispute with detailed information and evidence.
- • Screenshots of conversations
- • Original job requirements
- • Delivered work samples
- • Timeline documentation
Mediation Attempt (Days 4-7)
A GoFundYourself mediator reviews the case and facilitates discussion between parties.
Investigation & Decision (Days 8-14)
If mediation fails, our dispute team conducts a thorough investigation and makes a binding decision.
Decision factors include: contract terms, platform policies, provided evidence, and past behavior.
Resolution & Implementation (Days 15-20)
Final decision is implemented, which may include:
- • Full or partial refund to client
- • Full or partial payment to worker
- • Job cancellation with no penalties
- • Account warnings or restrictions
Evidence Guidelines
What Makes Strong Evidence
✓ Acceptable Evidence
- • Written agreements and contracts
- • Message history on platform
- • Original job posting details
- • Timestamped work submissions
- • Payment transaction records
✗ Not Acceptable
- • Off-platform communications
- • Verbal agreements
- • Edited screenshots
- • Hearsay or assumptions
- • Personal attacks
Consequences & Penalties
First Violation
Warning issued, dispute recorded on account
Second Violation
7-day account restriction, increased platform fees
Third Violation
30-day suspension or permanent ban consideration
Prevention Tips
For Successful Collaboration
- • Define clear requirements upfront
- • Set realistic deadlines
- • Communicate regularly
- • Document all agreements
- • Use milestone payments for large projects
Platform Protection
- • All payments through platform
- • Messages saved for 90 days
- • Escrow protection on all jobs
- • Identity verification available
- • Review system for accountability
Frequently Asked Questions
How long does dispute resolution take?
Most disputes are resolved within 14 days. Simple cases may be resolved in 3-5 days, while complex cases may take up to 20 days.
Can I appeal a decision?
Yes, you can appeal within 7 days of the decision if you have new evidence. Appeals are reviewed by a senior team member.
What if the other party doesn't respond?
If a party doesn't respond within 48 hours of being notified, the dispute may be automatically decided in favor of the responsive party.
Are dispute decisions public?
No, dispute details are confidential. However, repeated violations may be reflected in account standing or reviews.
Need Help?
Our support team is here to help you navigate disputes fairly and efficiently.
Email: disputes@gofundyourself.jobs
Response Time: Within 24 hours
Emergency: For urgent safety concerns, email safety@gofundyourself.jobs